Cancellation / Return Policy
Our Simple 15-Days Replacement Guarantee Policy
All products sold at Bosmark are covered under our 15-Days Replacement Guarantee. Notify us of any problems, damages or defects within 15-days from the date of delivery, and we will issue a brand new replacement to you at no extra cost. However, please ensure that the article is not rendered unsellable. The conditions below would explain what events render an article unsellable and hence non-replaceable. Besides these, you can replace articles within the warranty period mentioned on the article, for any manufacturing defects as per the concern manufactures warranty policy.
Electronics and IT Products: Article should not be dirty / scratched or have any physical damage and must be send back to us with original packing
How does it work?
Contact us via the Replacement Form within 15 days from the date of delivery. To replace a product you need to follow these steps:
Put the product in its original packaging.
Mention your order number on a paper, or insert the original invoice.
Seal the package properly.
Send it to us.
To send the product, you can use any of following step:
Schedule a reverse pickup wherein the product would be picked up by a courier person, at our cost.
Sent back the product through any courier service.
The replacement process will be initiated once we have received the product(s).
How do I cancel an order on Bosmark? Alternatively, how do I send back a product ordered on Bosmark ?
For outright cancellations by you:
If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped, you can do one of the following:
If unfortunately you have to cancel an order ,please do-so within 24 hours of placing the order
If your product has shipped but has not yet been delivered, contact us form and inform them of the same.
If you receive the product, it will be eligible for replacement, only in cases where there are defects found with the product. Please refer to the 15-Days Replacement Guarantee above.
How do I receive my refund amount?
You will receive your refund amount in case of return, by NEFT within 15 days of receiving of the product at the Delhi office.
Note: All goods are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Immediately contact us, and we will have the issue quickly resolved.
Apart from condition reserved herein above, the following products shall not be eligible for replacement under this 15-Days Replacement Guarantee, viz:
Any product that exhibits physical damage to the box or to the product;
Any product that is sent back without all original packaging and accessories, including the retail box,
Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
Any product from which the UPC (Universal Product Code) has been removed from its original packaging
MODE-NEFT (NEFT will be done with in 15 working days.